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SALES – Selected and trained top sales performers; effective sales tools and information; inspired, motivated, and coached sales team. Sales will help ensure the company is profitable and sustainable.
- Weekly, monthly, or quarterly leadership development conference calls for those who are in a sales leadership role to hone their teaching, coaching, and follow-through skills.
- Bi-weekly articles supporting the initiatives and strategies discussed in the conference calls.
CUSTOMER SERVICE - Emphasis on customer service.
- Documentation for those in a customer service leadership role regarding scripts, language, processes and behaviors that will assist their customer service team in taking care of customers in an excellent way.
- Weekly, monthly, or quarterly leadership development conference calls for those who are in a customer service leadership role to hone their teaching, coaching, and follow-through skills.
TECHNOLOGY - Technology and computer systems that support the business operations. Paperless processes.
- Facilitation of designated task groups assigned the responsibility of reducing paper and creating paperless processes.
- Documentation of project management related to task group assignments, results, and feedback.
ROUTINES - Documented policies, procedures, and processes. Improved efficiencies.
- Facilitation of designated task groups that are charged with streamlining burdensome, cumbersome, or ineffective processes.
- Documentation of project management related to task group assignments, results, and feedback.
LEADERSHIP - Appropriate roles and organization structure. Focus on development, coaching, and effective management.
- Creation of role definitions which clearly outline the responsibilities of each position. Discussion of such resulting in finalization, approvals, and signatures of the manager and team member.
- Introducing a new leadership skill and how-to for those in leadership roles each month. Creating a forum in which to present and discuss the information.
INFORMATION - Management and financial reporting systems and procedures that support better decision-making and controls.
- Working with key management and task groups, creating a succinct set of monthly reports, including data and graphics which tell the story of progress and success for each business unit.
- Creating an open forum to present and discuss this information each month, especially with those who are responsible for meeting target financial goals.
PEOPLE - Well-trained, prepared, motivated employees and managers within roles and expectations that are well-defined and matched to the individual.
- Conducting exit interviews for former team members and insight interviews for randomly selected active team members to collect data about how the organization can build on successes and make improvements, as needed.
- Creating an action plan based on the above including documenting follow-up, results, and feedback.
RESOURCES – Effective inventory control. Minimization of waste. Just-in-time ordering of supplies and materials.
- Facilitating task groups based on achieving specific goals related to resources.
- Documentation of project management, include key tasks, follow-up, results, and feedback.
RESPONSIBILITY/ACCOUNTABILITY - Performance effectiveness, recognition, and accountability.
- Creating and implementing robust performance management and feedback systems which create clarity for each team member regarding where they stand, priorities, and next steps. Documentation and follow-up are key to this process. This must be more than the dreaded performance review. It must be open dialogue between the manager and the team member and include what the individual needs from the organization.
- Teaching, coaching, and following up with leaders to ensure they are equipped to be honest and supportive in their approach, tone, and presentation of performance information.
TEAMWORK - A team that works together well - effective, efficient, and cohesive. The right people in the right place at the right time.
- Creating and conducting various team building retreats and open forums to ensure leaders and team members are on the same page.
- Assessing team members for their personality and behaviors and how they support the team or work against the team.
- Creating team and individual contributors appreciation and recognition programs that communicate that each person and each team is valued.
COMMUNICATION - Avenues to facilitate communication and follow-through.
- Collaborating with those responsible for internal employee communication to ensure the tools used are meeting the current environment needs. See above for exit interviews and insight interviews regarding data collection.
- Documentation of project management related to agreed upon initiatives, including key tasks, follow-up, results, and feedback.
ENVIRONMENTAL AWARENESS – Actions by the company and individuals that the environment is fragile and we must work together to fix the problems that threaten it.
- Collaborating with those responsible for environmental awareness to ensure the organization is taking care of the environment.
- Documentation of project management related to agreed upon initiatives, including key tasks, follow-up, results, and feedback.
COMMUNITY INVOLVEMENT – Being involved in the community means building relationships that will help build up the goodwill of the company within the community. It also means spending time and resources to make the community better for everyone, especially as it relates to education.
- Creating community service projects for team members, e.g., once per quarter.
- Implementing policies that support team members volunteering within the community.
Contact Us: brenda@powersassoc.com
